The player from Australia had experienced difficulties verifying her account. She initially contacted the online casino in September of the year before to verify her proof of age, as she did not have a license. Despite our team’s efforts owo communicate with the casino and resolve the issue, the casino had failed jest to cooperate. The complaint had been closed as ‘unresolved’ because the casino failed owo reply and cooperate in resolving the complaint. There had been istotnie progress even two weeks after the casino was notified about the player’s complaint.
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Despite the account closure, he had been notified that his withdrawal państwa approved but hadn’t received any funds. The issue was subsequently resolved, with the player confirming receipt of his winnings. We, the Complaints Team, had marked the complaint as ‘resolved’.
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